COVID-19 Update 20th May
Latest advice & FAQs

Covid-19 FAQs

For added peace of mind, we thought we’d put together some FAQs which might help to answer your queries or concerns at this difficult time.

Buyer FAQs

  • Following the Government’s announcement confirming the re-opening of the English Housing Market on May 13th we are finalising plans on the re-opening of our English offices whilst ensuring the protection of colleagues and customers alike. Restrictions in Wales and Scotland remain in place.        

    In the meantime you can email us using the branch email address on our website.   

  • Yes, you can. Please talk to our Mortgage Team about how they can help you, they can conduct an appointment over the telephone and give you all the advice that you need on buying a home. You can content them initially via e-mail on admin@mortgagescountrywide.co.uk.

  • Yes - You can access details of available properties on our "Buy" page. For further information, it's best to email us using the branch email address on our website.

  • Govt. has lifted restrictions so that applicants from the same household can now view property in England.  Restrictions in Wales and Scotland remain in place

    Prior to requesting an appointment you should, where possible, have already undertaken a virtual viewing in order to help avoid unnecessary appointments.

  • Booking your appointment

    • Prior to requesting an appointment you should, where possible, have already undertaken a virtual viewing in order to help avoid unnecessary appointments.
    • When making an appointment you will be asked if you or any of your household has shown symptoms of Covid-19 or has tested positive in the last 14 days. If yes then we will not be able to proceed with the appointment.
    • A maximum of 2 people from the same household will be able to view the property at any one time. Please do not bring children with you.
    • We are unable to provide transport to and from appointments.  

     

    The Appointment 

    • If anyone is presenting Covid-19 symptoms when we arrive at the property we will be unable to proceed.
    • You are requested to bring hand sanitiser with you and to use it before entering the property and again when you leave.
    • From arrival at the property, we would ask that the 2m distancing rule is adhered to at all times.
    • We will seek to minimise the number of people in the same room at the same time.
    • Please avoid touching door handles, light switches and other surfaces wherever possible.
    • We will aim to limit our time in the property and will answer any questions either outside of the property or over the telephone when we return to the office.
    • The wearing of protective Face Masks and Gloves (PPE) is not a mandatory requirement when viewing a property. However, please feel free to bring it with you to wear it if you prefer.  We are unable to provide PPE for you or to dispose of any that you have used on the appointment.       

     

    We may appear different

    • Our colleague will use hand sanitiser or will request to wash their hands upon arrival at the property; they will do the same before leaving.
    • Our colleague may be wearing protective Face Masks, Gloves or Shoe Covers.
    • They will carry disinfectant spray with them and may need to use this for keys, their kit or even in some areas of the house if they feel they need to.
  • We’re still available to support you with buying your house, even at this time. We will keep you updated with progress via email. If you need something urgently, please click the "Chat with Us" button on the right-hand side and choose the "Urgent Enquiries" menu option. One of our team will take some details from you and arrange for someone locally to be in touch. You can also contact your solicitor for updates.

  • Following on from the government's most recent announcement, we are working hard to get people in England moving again in a safe way for the health of our customers, colleagues and communities. We will work with you to schedule your moving date and that you have access to the services that you need. Restrictions still remain in Scotland and Wales so if your move date is approaching, please click the "Chat with Us" button on the right hand side and choose the "Urgent Enquiries" menu option. One of our team will take some details from you and arrange for someone locally to be in touch.

  • In England restrictions have been eased and there is no reason to put your purchase on hold. We are working at reopening our branches in a safe way and have people ready to help locally. There are still restrictions in Scotland and Wales. If you need something urgently, please click the Chat with Us button on the right hand side and choose the 'Urgent Enquiries' menu option. One of our team members will take some details from you and arrange for someone locally to be in touch. You can also contact your solicitor for updates.

Read all our FAQ's here

Seller FAQ's

Got a property to sell?

Seller FAQ's

Tenant FAQ's

Are you renting or looking to rent?

Tenant FAQ's

Landlord FAQ's

Do you have a property to let?

Landlord FAQ's

Conveyancing FAQ's

Any legal issues?

Conveyancing FAQ's

Surveying FAQ's

Need to know the condition of a property before you buy?

Surveying FAQ's

Mortgage and Protection FAQ's

Looking for a mortgage?

Mortgage & Protection FAQ's